Abysmal service delivery from SAA: Now I know why they need an annual bail out

I’ve relocated abroad and have been trying to contact Voyager on the call center for months. In November, after many calls & waiting on hold due “high number of customer calls” I finally decided to use the e mail option provided. My first shock was the automated response I revived on 1 November informing me that I’m a valued customer and that I will receive a call within 10 working days. I then received an e mail on 13 November informing me that consultant Vaneshree Naidoo has been assigned to my case. It’s now 12 December and Vaneshree has not called or e mailed (all contact details were provided on 1 November). Worst service I’ve ever received. No wonder South African Airways is in such a shambles.