Abusive SAA Business Class Staff Members

<p>Thank you for contacting SAA Customer Support. Your inquiry has now been assigned to Philile Gama. <br /> <br />Case Number: ********** 0 <br />Subject: Abusive SAA Business Class Staff Members <br />Description: To Whom It May Concern</p> <p>On 30 April 2017, I, Cartier Zagorski, was traveling with your airline :<br />flight SA075. The said flight departed from Lusaka, Zambia at 16:05hrs and<br />arrived in Johannesburg, South Africa at 18:05hrs.</p> <p><br />As a point of departure, I'll have you know as management that in my time<br />of flying I have never experienced anything as uncouth as airline staff<br />members and the treatment I received on the above mentioned date and<br />flight.</p> <p>An incident occurred when I went to the restroom during the flight. Please<br />bear in mind that I was sick and suffering from terrible cramps during the<br />duration of this flight. On my way to the bathroom I saw one of your SA<br />Aiways business class flight attendant namely, Boitumelo Ledwaba (this is<br />the name that she frantically wrote down for me) within the restroom<br />vicinity when she was preparing drinks on the side. She too, saw me as I<br />entered the restroom.</p> <p>While busy in the restroom I heard two aggressive bangs on the door and<br />immediately after that someone tried to open the door. After the first bang<br />on the door I responded by telling the person that the restroom was<br />occupied. Shortly after that there was another bang on the door which I<br />ignored. When I left the restroom I<br />found one of the pilots, two of the business class</p> <p>flight attendants and<br />one passenger waiting outside the bathroom talking to one another.</p> <p>I asked who had been banging on the door and they all looked at one another<br />and began smirking in unison. Amongst the people smirking were the SAA<br />staff members and Ms Boitumelo Ledwaba ,who had been present outside the<br />restroom throughout the duration of my time in the bathroom up until I<br />left.</p> <p>Eventually the passenger said it was him who was banging because "the<br />bathroom didn't say it was locked". I find this to be incredulous because<br />even when the passenger tried to open the door initially he could not due<br />to it being locked as well as me responding that I was inside. Irrespective<br />of this, your SA Airways staff took a passive stance and seemed to think<br />this was one big joke amongst the four of them.</p> <p>I had asked both SAA business class staff members why they did not tell him<br />I was in the bathroom or tell him to stop banging on the door and Boitumelo<br />Ledwaba casually responded by saying "I did and he didn't stop so what must<br />I do mam?". She didn't even bother to apologize or at least act as if<br />something was wrong, she thought it was such a joke which I found be<br />incredibly condescending.</p> <p>I asked both Boitumelo and her partner, whose name I requested but could<br />not get because he refused to provide it to me, for their names and told<br />them that I felt that their behavior was unacceptable and I would be<br />reporting them to SAA management. Again they did not even bother to furnish<br />an apology or even seem to care when I said I would be taking this further.</p> <p>I asked to take a picture of her name tag, this is when the pilot decided<br />to respond and say I could not take a picture of staff and I responded and<br />said that I did not want a picture of their face but rather the name tag as<br />this should not be a problem.</p> <p>After landing I waited for all the business class passengers to leave the<br />flight. I then went to Boitumelo and asked to take a picture of her name<br />tag which she covered up and said no she would write down, I find this<br />extremely odd as one could easily write down a false name hence I wanted a<br />picture of her name tag and not face. I want to make it clear that your<br />staff member refused to show me her name tag and made a point of covering<br />it up. She wrote down her initials on a piece of paper instead and when I<br />asked for her full name she sighed and scribbled something down. As for the male working with her, she blatantly refused to give his names and said she<br />would take responsibility. When I asked him for his name Boitumelo<br />responded rudely with "You can leave now, bye".</p> <p>I tried to take a picture of her partners name tag and in doing so he<br />grabbed my phone out of my hand and told me he would take me to security as<br />I have no right to take pictures of him. Keep in mind this was of his name<br />tag which he insisted on covering with his hand. Thereafter , I had one of<br />your second pilots who was not even present during this incident , come out<br />and say that I am harassing his staff. Staff members who could not simply<br />provide me their names. A pilot who was not even present during any<br />interaction and insisted on being extremely rude himself by being unable to<br />provide his name. Absolutely shocking!</p> <p>I found the SAA business class staff members to have been utterly disgraceful and their behavior to be uncouth. Therefore as an airline I wish to inform you that I am holding you vicariously liable for the actions of your staff. I would like an official apology and to be compensated<br />accordingly. The treatment I received from your members of staff constitutes as harassment to my persons.</p> <p>I look forward to hearing from your airline management regarding this<br />matter that transpired.</p> <p>Regards<br />Cartier Zagorski</p>