Absolutely disgusted by the horrific service I received from @flysaa

Absolutely disgusted by the horrific service I received from @flysaa. Worst flight of my life — and you traumatized my dog. SA362 was cancelled with ZERO notice. No email, no text. Found out at the airport, with my dog, and waited 4 hours in chaos. Came back for SA326 — overbooked, delayed, total mess. Landed in Joburg, my dog was missing. Staff had no clue. HOURS later, a manager told me he’d been LEFT BEHIND in Cape Town. No call. No warning. He arrived 2+ hours later. I got him 45 mins after his flight landed — locked in a carrier 7+ hours, no food, no water, no bathroom break. Panting, distressed, clearly traumatized. He’s a living being, not luggage. On top of that, I missed my shuttle, left the airport 4:30PM (almost 4 hours later than I should have). The emotional toll, added costs, and pure negligence are beyond words. @flysaa, you failed on every level. Never again.