A VERY DISSAPPOINTMENT BY SA AIRLINK STAFF

I am very much dissappointed with airlink staff. I accidentally missed my flight at gate E8 on 26 May and was told by the check-in lady that bags I checked in will be collected at the Umtata Airport only to find that she was giving a wrong information according to Lynn at Lost baggage in OR Tambo AIRPORT. I am now trying to find out progress about my matter because apparently Airlink doesnt even know who of their personnel have checked in our bags and now she says she is not allowed to send my bags to Umtata Airport even if I explain to her tha I was given wrong information a staff member of Airlink at check-in. She says I must remember the lady's name, who told me that my bags will be collected at Umtata, how possible is that to remember a person u saw for the first time. She says she needs to investigate before she can assist me imagine now I had fragile baggage that I checked in she doesnt even worry about that. Its quite clear that client service is not priority at Airlink Im only told about Im not allowed sir always.