7 Months, No Response

<p>My family and i flew from Joburg to Durban on 29/5/16 and when we collected our luggage, our bags where badly damaged. I must just add that we bought four new suitcases for our holiday which included UK, Germany and France. </p> <p>I reported the damage the same day in person and i was handed forms to complete. </p> <p>I have contacted SAA about 18 times, submitted at least 8 complaints on their website, phone about 10 times and submitted necessary paperwork about 6 times.</p> <p>Its been 7 months now and NO ONE has contacted me since! </p> <p> </p> <p>SAA - I suggest you revise your Customer Service Charter on your website.</p> <p>Absolutely shocking service to say the least. Not happy at all...</p> <p> </p>