622DJA

<p>Good Morning</p> <p>I must admit how disgusted we are by the pathetic service received by my husband and I received in Johannesburg on 03/06/16 by South African Airways for Flight No. 622DJA.</p> <p>We arrived in Johannesburg shortly after 5pm on a flight from Sydney Australia and were meant to board a flight 622DJA from Johannesburg to East London, when we were advised by a gentleman that our luggage was overweight. Instead of charging us for the overweight luggage, we were given back our luggage and told we cannot board the flight.</p> <p>After a while of trying to convince the gentleman of why our luggage was overweight, he told us that we had missed the flight. We don't know Johannesburg or anyone living there and so we were forced to sleep on metal chairs at the airport. My husband has recently had a back operation and this has triggered backache and pain in his right leg, which he is seeing a doctor for in this week.</p> <p> </p> <p>Later that evening I approached the SAA counter, when a lady advised us that we needed to pay R1500.00 to board the next flight which was the next morning. The lady told us that we couldn't pay because the person that accepts payments wasn't there and that we needed to pay in the morning. The morning of the 04/06, we again approached the counter, where two ladies accused us of lying and speaking in a different language told us we needed to pay R2100.00 to board the morning flight.</p> <p>We were so exhausted, each taking turns to stay up to watch luggage, paid the $2100.00 and boarded the flight just to get home.</p> <p> </p> <p>We have always heard these stories about what bad service SAA have, but never believed it until it happened to us. Their terms and conditions mention your uncompromising standards, readiness to react and listen and friendly and efficient staff. Those terms and conditions mean absolutely nothing to your appalling staff at OR Tambo International Airport. The staff there are unfriendly, inefficient, ***********, have bad attitudes and have absolutely no respect for elders.</p> <p> </p> <p>Furthermore, locks on one of the bags were broken and clothes, shoes and personal items were missing from our luggage, this was only noticed when we got home.</p> <p> </p> <p>We had to risk their health and lives by staying over at the airport overnight after being turned away from the South African Airways service desk. No accommodation was arranged or even discussed.</p> <p>I called SAA and was told by Simo that we needed to discuss the matter with the Manager on duty and he told me to call *** which went to voicemail all day on 04/06/2016.</p> <p> </p> <p>We entered into an agreement with SAA when we puchased these tickets and their end of the deal was not ketp.</p> <p> </p> <p>Please see an image of my husband attached sleeping at the Airport.</p> <p> </p> <p>I look forward to hearing from you.</p>