19 MONTHS LATER ...

I wasn’t going to waste any more of my time with South African Airways, but this issue is so pathetic that I had to post it. I know that SAA management do not bother to read these posts.

On 13 June 2018, I sent SAA an email because Voyager miles had not been credited to my account and I had no joy having them credited via Voyager’s “claim for missing miles”.

Many emails went back and forth. Mainly from Voyager Service Recovery apologising “for the delayed response to” my query.

Today, over 19 months later, I got another email from Lovey Mabaso at Voyager Service Recovery informing me that the missing miles have been loaded to my account.

Does South African Airways seriously believe that 19 months is an acceptable period to correct an oversight?