jC
john C

1 reviews | Active since Sept 2014

11 Apr 2016, 11:41

15 year old daughter left stranded at JHB airport

On 2 April 2016, my 15 year old daughter was scheduled to fly from Cape Town to Joburg to Polokwane. SA322, SA8809.<br> After landing at Joburg airport, she got lost and arrived at the departure gate 15 minutes before departure to Polokwane which was too late.<br> She phoned me and I told her to go to the SAA counter. Over the phone I arranged a later flight on the same day. I was given a booking reference (3467DR) and said that I needed to contact *** to make payment. <br> After giving all my credit card details I got told that they cannot make the payment because 'Meet and Assist' is active and I need to deactivate it. I duly phoned the helpful lady that gave me the booking reference. She disabled the 'Meet and Greet and so I phoned *** again to make payment. This time I was told that I cannot make payment as my daughter is 15 and she requires 'Meet and Greet' which is not possible at such short notice. <br> SAA were not prepared to sell me an air ticket but were prepared to leave my daughter stranded at Joburg airport.<br> Online booking do not make one aware of the 'Meet &amp; Greet policy' but over the phone booking does???<br> I have received no response from 'SAA Customer Feedback'

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