SAA South African Airlines
Unclaimed Business
|1.2|9 Reviews (last 12 months)|This business does not respond to reviews
SAA South African Airlines
Unclaimed Business
|1.2
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.2|9 Reviews
Jul '26 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRM
Ramasela M
1 reviews | Active since Jul 2023
16 Sept 2026, 15:45
Nonsense and unsafe service
*********** No communication Not customer orientated No respect for people’s time Doesn’t even land smoothly, everything feels unsafe and doesn’t seem like you are in control. You operate like a government department . Nonsense airline . Mxm
Helpful (0)
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Ramasela M
1 reviews | Active since Jul 2023
16 Sept 2026, 15:45
Nonsense and unsafe service
*********** No communication Not customer orientated No respect for people’s time Doesn’t even land smoothly, everything feels unsafe and doesn’t seem like you are in control. You operate like a government department . Nonsense airline . Mxm
0
Replies (0)RN
Refilwe N
1 reviews | Active since Oct 2013
8 Sept 2026, 18:21
TICKET REFUND ISSUED WITHOUT MY AUTHORITY
Dear SAA Trade Support Team, I am writing to raise a formal complaint regarding the refund of my SAA ticket. I recently became aware that my ticket was refunded to the travel agency without my knowledge, consent, or authorisation. I did not request or approve the cancellation or refund of my ticket. Please investigate this matter urgently and provide me with a clear explanation of: Who requested or authorised the refund. The date and reason the refund was processed. Why the refund was paid to the travel agency without my authorisation. Whether my original ticket can be reinstated or reissued, as I did not request its cancellation and want to use it earliest this week and latest next week for my vacation. This situation has caused significant inconvenience, and I would appreciate an urgent resolution. Please also provide me with any documentation or records relating to the cancellation and refund. My booking details are as follows: Booking reference: **** Travel date: ***January 2026 Travel agency: Booking.com Your refunds department hasn’t rep**** to my email all I received was a case number 000****. I look forward to your prompt response and a satisfactory resolution. Kind regards, Refilwe Nhlapo
Helpful (0)
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Refilwe N
1 reviews | Active since Oct 2013
8 Sept 2026, 18:21
TICKET REFUND ISSUED WITHOUT MY AUTHORITY
Dear SAA Trade Support Team, I am writing to raise a formal complaint regarding the refund of my SAA ticket. I recently became aware that my ticket was refunded to the travel agency without my knowledge, consent, or authorisation. I did not request or approve the cancellation or refund of my ticket. Please investigate this matter urgently and provide me with a clear explanation of: Who requested or authorised the refund. The date and reason the refund was processed. Why the refund was paid to the travel agency without my authorisation. Whether my original ticket can be reinstated or reissued, as I did not request its cancellation and want to use it earliest this week and latest next week for my vacation. This situation has caused significant inconvenience, and I would appreciate an urgent resolution. Please also provide me with any documentation or records relating to the cancellation and refund. My booking details are as follows: Booking reference: **** Travel date: ***January 2026 Travel agency: Booking.com Your refunds department hasn’t rep**** to my email all I received was a case number 000****. I look forward to your prompt response and a satisfactory resolution. Kind regards, Refilwe Nhlapo
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Twané Meyer
1 reviews | Active since Sept 2022
8 Sept 2026, 15:46
SAA, no service!!
Booked a flight from Bloemfontein to George. Tried to make a name change. Apparently that can't be done. Couldn't make the flight, no refund. Numerous calls and e-mails to customer care with absolutely no reply!
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Twané Meyer
1 reviews | Active since Sept 2022
8 Sept 2026, 15:46
SAA, no service!!
Booked a flight from Bloemfontein to George. Tried to make a name change. Apparently that can't be done. Couldn't make the flight, no refund. Numerous calls and e-mails to customer care with absolutely no reply!
0
Replies (0)SM
Sandile M
1 reviews | Active since Feb 2020
22 Aug 2026, 22:19
Saa day light ******* and ****
I booked a return flight and missed the going flight.. Made a plan to fly to Durban now I want to use my fly back ticket and they telling me I have to pay R2000. How can I can for sumthing I already bought. I paid for the flights and if I miss a flight it's Mt loss not them why should I pay again for my return flight which I already paid for... Flight SAA is a ****... Daylight *******.. I paid R1800 for return flight since I missed. Y going flight I must pay another R2300. What law is that. 😡👹😡👹
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Sandile M
1 reviews | Active since Feb 2020
22 Aug 2026, 22:19
Saa day light ******* and ****
I booked a return flight and missed the going flight.. Made a plan to fly to Durban now I want to use my fly back ticket and they telling me I have to pay R2000. How can I can for sumthing I already bought. I paid for the flights and if I miss a flight it's Mt loss not them why should I pay again for my return flight which I already paid for... Flight SAA is a ****... Daylight *******.. I paid R1800 for return flight since I missed. Y going flight I must pay another R2300. What law is that. 😡👹😡👹
0
Replies (0)KM
Kamogelo M
1 reviews | Active since Sept 2023
16 Aug 2026, 12:29
2600 for name correction on a booking its unreasonable
I tried to do a simple name change on my flight booking. I don't mind paying the standard R600 fee for a name change. However, I was told I must pay R2600 instead. When I asked why, it seemed like they were forcing an upgrade instead of just correcting the name. R2600 for a name change is not reasonable at all. Customers should not be overcharged like this.
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Kamogelo M
1 reviews | Active since Sept 2023
16 Aug 2026, 12:29
2600 for name correction on a booking its unreasonable
I tried to do a simple name change on my flight booking. I don't mind paying the standard R600 fee for a name change. However, I was told I must pay R2600 instead. When I asked why, it seemed like they were forcing an upgrade instead of just correcting the name. R2600 for a name change is not reasonable at all. Customers should not be overcharged like this.
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Replies (0)BS
Bhekimpilo S
1 reviews | Active since Oct 2013
12 Aug 2026, 16:19
SAA KE MASIMBA
SAA is a **** how can you pay more than your booking for a mistake on your booking
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Bhekimpilo S
1 reviews | Active since Oct 2013
12 Aug 2026, 16:19
SAA KE MASIMBA
SAA is a **** how can you pay more than your booking for a mistake on your booking
0
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Akesh M
1 reviews | Active since Jan 2012
28 Jul 2026, 08:47
*********** Staff At SAA
The Customer care department is incapable of comprehending the issue at hand. It has been 2 weeks with back and forth emails trying to "dumb it down" for the department. Please can I get someone who is more competent to address my query. The issue at hand is that I paid for seats only to not get my seats at Check in. I had been re-assigned seats afetr having PAID for it.
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Akesh M
1 reviews | Active since Jan 2012
28 Jul 2026, 08:47
*********** Staff At SAA
The Customer care department is incapable of comprehending the issue at hand. It has been 2 weeks with back and forth emails trying to "dumb it down" for the department. Please can I get someone who is more competent to address my query. The issue at hand is that I paid for seats only to not get my seats at Check in. I had been re-assigned seats afetr having PAID for it.
0
Replies (0)HW
Helen W
1 reviews | Active since Oct 2022
24 Jul 2026, 11:56
Disappointing experience on International flight
We recently flew from JHB to Perth ( economy) and Perth to Johannesburg ( Business Class) Whilst the service and food etc were good in Business Class the TC screens and sound was not working on both flights. They did gives us headphones in Business Class but as the TV sets for inflight entertainment were not working these were useless! We were invited to download movies onto our own devices but, as we were not warned in advance, many people did not have tablets or headphones. As these were long flights and there were a lot of children on board whose parents rely on inflight entertainment for some of the time this was a bit of a disaster and very disappointing . The least one can expect on an international flight is for the screens and headphones to be working especially on Business Class! Their links are :Website https://www.flysaa.com/ Email *** Facebook https://www.facebook.com/FlySAA Twitter https://x.com/flysaa
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Helen W
1 reviews | Active since Oct 2022
24 Jul 2026, 11:56
Disappointing experience on International flight
We recently flew from JHB to Perth ( economy) and Perth to Johannesburg ( Business Class) Whilst the service and food etc were good in Business Class the TC screens and sound was not working on both flights. They did gives us headphones in Business Class but as the TV sets for inflight entertainment were not working these were useless! We were invited to download movies onto our own devices but, as we were not warned in advance, many people did not have tablets or headphones. As these were long flights and there were a lot of children on board whose parents rely on inflight entertainment for some of the time this was a bit of a disaster and very disappointing . The least one can expect on an international flight is for the screens and headphones to be working especially on Business Class! Their links are :Website https://www.flysaa.com/ Email *** Facebook https://www.facebook.com/FlySAA Twitter https://x.com/flysaa
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