SA20 tickets not received

I purchased 4 tickets for Saturdays SA20 game (2026/01/18) in Johannesburg and my Credit card shows R910 got paid for 2 adult, 1 child and 1 senior BUT I've received no email confirmation and no tickets OR orders are showing when I login to the betway SA20 site AND I'm getting no responses so I'm going to miss the game and apparently lose my money