1 reviews | Active since Oct 2016

22 Jul 2019, 12:12

Utterly disappointing services

Dear All,

I went to visit my parents in Pretoria this weekend and what a HUGE disappointment to see, yet again, the half work done by SA Waterproofing.

After the mess they made the first time and pleading with them to come and fix it, They come with yet again more empty promises and of course charging an additional fee for the services to correct the mess THEY made the first time. I must say, I am really shocked that you are still in business.

The paint you used the second time do not match the paint you used the first time on the outside of the house - making it look like a circus from the outside, and then after waterproofing the walls with according to you "the best product on the market" , the water damage still get clearer and clearer by the day.

And as they are not on social media, they just have to accept the mess you made as they do not have any more money to fix it! Do you have no shame in *********** pensioners who puts their trust in you and all of your empty promises??

Will definitely NEVER recommend you to any future client.

0
Replies (5)
Sa Waterproofing
Sa Waterproofing's reply22 Jul 2019, 13:19
Official
Good Day,We are sorry to hear about your bad experience with our service. We'd like to learn more about your specific situation and would greatly appreciate the opportunity to discuss this further with you, please contact us on *** and we will attend to the issue. We will attend ASAP. 

Best regards,

Sa Waterproofing
Sa Waterproofing's reply22 Jul 2019, 13:22
Official
Or Alt please provide us with the client details or your details so we can contact you and resolve this issue. 
Thanks 

Best regards,

's update22 Jul 2019, 15:15
Reviewer Update
Hi,

Yes you can please contact my dad, the client.
Peet Janse van Rensburg - ***

It would be much appreciated.
Thanks
Sa Waterproofing
Sa Waterproofing's reply22 Jul 2019, 15:19
Official
Thank you very much Martinette.

Best regards,

Sa Waterproofing
Sa Waterproofing's reply24 Jul 2019, 08:26
Official
For the record the site was signed off but we have contacted the client, we were not aware of the issues and arranged for a site meeting to resolve the above. SA Waterproofing ensures quality and efficient services. We are extremely sorry for the inconvenience. 

Best,
Darell Band
CEO

Best regards,