MS
Mfanafuthi S
1 reviews | Active since Mar 2019
20 Aug 2021, 10:01
SA Venues sucks
First time using SA Venues and experienced the worst. I booked accomodation in Durban through this company. I paid the requested deposit and I was happy. 3 days after that I received an email stating that accomodation was already booked so I cant stay there.
They offered to find other places but only provided places twice the price of the place I booked. I requested a refund to look for my own place. They told me it was captured. After 48hrs no refund I do a follow up and Tania responds with an I dont care attitude. Why must I suffer for the problem from your side. I need the money to book an alternative before its too late.
For now, I will give you guys a 0 rating for the inconvenience and lack of emphathy.
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Replies (3)0
Replies (3)
Sa Venues's replyOfficial
20 Aug 2021, 11:38Dear Mfanafuthi
We are a little confused as your refund was processed on the same day that we were informed by the property that they had a double booking and couldn't accommodate you after all. Perhaps you missed the refund on your statement? We are happy to send the proof of refund to you again, so you can follow this up with your bank.
We do apologise that the alternatives we offered weren't suitable. It can be difficult over long weekends and in peak seasons. We hope that you have since found an alternative?
All the best.
We are a little confused as your refund was processed on the same day that we were informed by the property that they had a double booking and couldn't accommodate you after all. Perhaps you missed the refund on your statement? We are happy to send the proof of refund to you again, so you can follow this up with your bank.
We do apologise that the alternatives we offered weren't suitable. It can be difficult over long weekends and in peak seasons. We hope that you have since found an alternative?
All the best.
Sa Venues's reply20 Aug 2021, 11:38
Official
Dear Mfanafuthi
We are a little confused as your refund was processed on the same day that we were informed by the property that they had a double booking and couldn't accommodate you after all. Perhaps you missed the refund on your statement? We are happy to send the proof of refund to you again, so you can follow this up with your bank.
We do apologise that the alternatives we offered weren't suitable. It can be difficult over long weekends and in peak seasons. We hope that you have since found an alternative?
All the best.
We are a little confused as your refund was processed on the same day that we were informed by the property that they had a double booking and couldn't accommodate you after all. Perhaps you missed the refund on your statement? We are happy to send the proof of refund to you again, so you can follow this up with your bank.
We do apologise that the alternatives we offered weren't suitable. It can be difficult over long weekends and in peak seasons. We hope that you have since found an alternative?
All the best.
MS
Mfanafuthi S's updateReviewer Update
22 Aug 2021, 11:41I have followed up with my bank and they requested the proof of payment. Please email it to me.
MS
Mfanafuthi S's update22 Aug 2021, 11:41
Reviewer Update
I have followed up with my bank and they requested the proof of payment. Please email it to me.
Sa Venues's replyOfficial
22 Aug 2021, 13:04Hi
Not a problem, i will ask our accounts team to send that through to you first thing tomorrow morning.
Not a problem, i will ask our accounts team to send that through to you first thing tomorrow morning.
Sa Venues's reply22 Aug 2021, 13:04
Official
Hi
Not a problem, i will ask our accounts team to send that through to you first thing tomorrow morning.
Not a problem, i will ask our accounts team to send that through to you first thing tomorrow morning.