TJ
Thozama J
1 reviews | Active since Mar 2017
10 Apr 2020, 07:50
No assistance for cancelation request
Good day,
I am highly disappointed with the lack of service from SA Venues. Things are run smoothly when you make your booking. Prompt of response to emails. Now it's a different story when it comes to canceling my booking. I sent an email for cancelation request due to the Corona virus pandemic, and attached all the necessary details. The email was sent 6 days ago. There is no response till this day. I need my refund but no one is assisting because it's hard to get through to an agent.
Kind Regards
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Sa Venues's replyOfficial
01 Sept 2020, 13:58So sorry your refund took 6 weeks. The guest house closed on 26 March for 5 weeks during Level 5 lockdown. As soon as they reopened your refund was processed. Our offices stayed open (limited hours) but many properties closed completely. So happy most are slowly opening their doors again. Stay safe!
Sa Venues's reply01 Sept 2020, 13:58
Official
So sorry your refund took 6 weeks. The guest house closed on 26 March for 5 weeks during Level 5 lockdown. As soon as they reopened your refund was processed. Our offices stayed open (limited hours) but many properties closed completely. So happy most are slowly opening their doors again. Stay safe!