JL
John L

1 reviews | Active since Mar 2026

31 Aug 2026, 13:00

We found it very hard to extract value from the policy in reality

We found it very hard to extract value from the policy in reality. The system is slow and cumbersome and not designed to make it easy for anyone to claim. Only when you get angry and escalate claims and fight with them do you get action. Have terminated my policy with the Unlimited which was administered by SAVM. Would not recommend these types of policies.

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Replies (2)
SA Vehicle Maintenance (SAVM)
SA Vehicle Maintenance (SAVM)'s reply31 Aug 2026, 14:24
Official
Hello John

We value your feedback and apologize for the issues you faced.  

Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience. 

Expect a call from us to assist you further. 

Warm regards,
SAVM Team 
SA Vehicle Maintenance (SAVM)
SA Vehicle Maintenance (SAVM)'s reply31 Aug 2026, 14:38
Official
Hi John,

We’re sorry you've had a bad experience and we're grateful you've brought it to our attention. We take your feedback seriously as it helps us to see where we can do better.
We regret that you've left on an unpleasant note however, we commit to doing better than we did before. Wishing you all the best moving forward!