Unfair Rejection of Service Claim – Lack of Proper Assessment (SAVM)

I am extremely disappointed with the service I received from SA Vehicle Maintenance (SAVM).

I submitted a Maintenance and Restoration Service Request (***) for my 2022 Toyota Starlet 1.5 Xs, specifically for a front bumper issue, under my Renewtech – Prime plan. The claim was rejected on the basis that the damage was due to “gradually developing causes” such as fading or peeling paint.

This reasoning is unacceptable and misleading. The issue does not relate to gradual wear and tear, and no detailed inspection report, photographs, or technical explanation was provided to justify this conclusion. The decision appears to have been made without a transparent or fair assessment.

As a paying customer, I expected professional service, clear communication, and a proper evaluation aligned with the terms of my plan. Instead, I received a blanket rejection with no supporting evidence.

I am requesting:

A proper reassessment of my claim

A detailed written explanation supported by inspection findings

Fair treatment in line with the policy I am paying for

I hope SAVM will take accountability and resolve this matter promptly. If not, I will have no option but to escalate the issue further.