SAVM STALLING CLAIMS

Im very disappointed in SAVM service. I have been trying to claim since January. Their follow up is poor. After i have send photos monthly, it seems as if they are implementing stalling techniques. First the photos was wrong, then my car was too dirty. The photos have been send via email and SAVM portal. I have confirmed telephonically that the photos was received and will be processed. After another follow up this week, SAVM could only find a submission in February, therefor the photos was too old and had to be re-submitted. An email was send within 12 hrs. A email was received with a whats-app number to submit my photos. (Could this not have been communicated telephonically??) 2 days later, the whats-app have not even been opened. On taking out the policy, i was assured i can claim within a month. Its been 6 months and still SAVM is stalling to process my claim.