LP
Leon P

1 reviews | Active since Aug 2022

26 Mar 2026, 16:43

SAVM poor service

Unfortunately I cannot give zero stars that is how bad their service are. When this policy was sold to me I was told it was for small dents and small scratches INCLUDING SMALL DAMAGES TO THE INTERIOR OF MY CAR AND SEATS. March I submitted a claim for the stitching on the passenger seat that came loose and the damage on the driver seat , both caused by wear and tear on getting into and out of the vehicle. The claim was rejected on the grounds that was outside the scope of the policy. This seems like a *****ulent money-making scheme . It is the same when you claim for a leak on the ridge of your house roof and there are leaves in the gutters. The insurance usually declines the claim as they say the leaves in your gutter caused the leak as WATER CAN FLOW UPHILL. Insurance is a legal *****ulant system and the insurers know it. I will not advise paople to make use of SAVM.

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Replies (3)
SA Vehicle Maintenance (SAVM)
SA Vehicle Maintenance (SAVM)'s reply26 Mar 2026, 17:46
Official
Hello LeonWe value your feedback and apologize for the issues you faced.  Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience. Expect a call from us to assist you further. Warm regards,SAVM Team 
LP
Leon P's update30 Mar 2026, 08:54
Reviewer Update
I received a phone call from one of their representatives this morning explaining to me why the claim was rejected, and she informed me that they cover stitching that comes loose on the seats, which was part of the claim I submitted. I also was informed this morning that they can see some wear and tear on the seats. My vehicle is a 2010 model so obviously there would be wear an tear. I informed her that my wife used to work for an insurance company for years and they were instructed to do everything in their power not to pay out a claim. I told the lady that according to me insurance and medical aids are legal ****s protected by ******** laws to **** people. They like your contributions but not your claims. I WOULD DEFINITELY RECCOMMEND THIS BUSSINESS TO ANYBODY
SA Vehicle Maintenance (SAVM)
SA Vehicle Maintenance (SAVM)'s reply09 Apr 2026, 08:18
Official
Hello Leon

We value your feedback and apologize for the issues you faced.  

Your input is crucial for improvement. 

Warm regards,SAVM Team