Poor service from Liquid Capital and SAVM

Item: SA Vehicle Maintenance (SAVM)
Rating: 1
Author: Harshal C

Two months ago, I took out a RenewTech policy, which Liquid Capital appears to be affiliated with SAVM. Unfortunately, my car has a small scratch, and I now need to make a claim.

I have submitted all the required documents, including photos, about 2 or 3 times via email. However, every time I call, I’m told they did not receive my emails, and they keep giving me the runaround.

This whole experience feels like a ****. I would not recommend this policy to anyone. I am reversing my debit order and cancelling the policy this month. This is utterly unacceptable.

Helpful (0)

Replies (3)

Harshal C's updateReviewer Update

30 Sept 2024, 10:44

Thank you for responding.

SAVM has since sent me a link to upload the photos, which I had already sent via email, but I have uploaded them again as requested.

I have also emailed SAVM to confirm that the photos have been uploaded.

I now await further feedback.

Harshal C's update30 Sept 2024, 10:44

Reviewer Update

Thank you for responding.

SAVM has since sent me a link to upload the photos, which I had already sent via email, but I have uploaded them again as requested.

I have also emailed SAVM to confirm that the photos have been uploaded.

I now await further feedback.

Harshal C's updateReviewer Update

30 Sept 2024, 13:25

All documents and quotation submitted there is still no reponse.

Harshal C's update30 Sept 2024, 13:25

Reviewer Update

All documents and quotation submitted there is still no reponse.

SA Vehicle Maintenance (SAVM)'s replyOfficial

07 Jul 2026, 20:08

Hello Harshal

We value your feedback and apologize for the issues you faced.

Your input is crucial for improvement. Rest assured, we'll investigate your complaint and act promptly to enhance your future experience.

Expect a call from us to assist you further.

Warm regards,

SAVM Team

SA Vehicle Maintenance (SAVM)'s reply07 Jul 2026, 20:08

Official