Poor Service

My claim took over a month to be resolved. Throughout the process, I had to constantly follow up often calling every other day just to ensure that basic steps were taken. Each time, I was given timeframes and reassurances that actions would be taken, but these were rarely followed through. I found myself having to push for every minor update and escalate repeatedly due to lack of response. There was no sense of urgency, accountability, or willingness to go the extra mile. The level of complacency and nonchalance I experienced is unacceptable. Frankly, it’s disappointing to see such poor service, and I deeply regret that my matter was handled by a company that operates this way.