Poor service!!!

I phoned in for a claim, and the customer service consultant told me I don't have an active plan; it was terminated in 2023. After telling her that's not true, she put me on hold to ask another department and came back apologising and confirming that I have an activity policy.

I logged a claim, and to my surprise, it's approved for 3000, not the 5000 I know. Not Kamagelo advises me that the 5000 plan was the original, which was terminated in 2023. So I renewed, but no one told me that now it's a different plan. I ask him to request a recording of the date I renewed my plan; she says I must contact customer service. I asked her to ask customer service to contact me, which she did not.

Funny enough, when I asked to be contacted for a service plan quote, they asked the correct department to phone me and never said I must phone them, so it seems that they only care about new sales, not existing clients.

Till now, no one has contacted me about the query. I was planning to do my service plan with them, as I never had issues with them before, but after this, sorry.