Misrepresentation of policy cover during sale call

I took out a policy with SAVM after being told during the sale call that my vehicle’s hoodlining could be repaired even though it has a sunroof. I was informed they couldn’t replace it, but they could repair it.

When I submitted a claim, it was rejected on the grounds that the hoodlining is not covered at all. This is completely different from what I was told when I signed up.

I contacted their customer care line (***) and was told I would receive a call to resolve the matter. That call never happened.

At this point, the policy offers me no benefit, as the main reason I purchased it is not covered. I have requested immediate cancellation and a full refund of all premiums paid, as the policy was misrepresented to me.

Extremely disappointed in the lack of follow-up and resolution from SAVM.