Liquid Capital - must be a ****

Extremely unprofessional and poor service We bought a 2018 Ford Ecoport for my daughter in September 2025. The Liquid Capital warranty and RenewIt policy was enforced on us as part of a finance deal by the dealership (Motus). There is (standard) a 3 month period for no claims. The policy include, inter alia, an annual Graphene Coating every 12 months for which a formal claim process must be followed. On 11 December 2025 (once the 3 month period expired) we submitted the claim to Liquid Capital (and their subsidiaries SAVM/RenewIt and M-Sure). Since then until today (23 March 2026) no decison was made by the insurer. The request for photos of the vehicle as well as quotation was requested by e-mail three times as well as once by SMS - It was submitted three times to them. They do not have clarity on how a claim must be submitted. If you submit it by e-mail, you are requested to submit it on a portal. Once you submit it on the portal, you are requested to submit it telephonically at a Call Desk. Trying to do that, you are requested to submit it by email. There are no feedback or communication from the insurer and everytime there is a new excuse, a new person working on the file, a new promise and nothing else. In fact, the quote expired with them after having it for more than 8 weeks. I kid you not, there is 49 e-mails to prove the extend of this **** that seems to be running. It got to ther state that we cancelled this policy (warranty bumper2bumper and renewit) with immediate effect today and reclaim our pre-paid premiums for the 24 month period - especially, since they (in writing) only activate the policy on 26 January 2026 instead of 22 December 2025 as contractually obligated. We are prepared to go the legal route with a claim against this company for the unprofessional, undue delayting tactics and mala fide attitude in handling this total process. Please be beware - STAY AWAY FROM THESE ************ COMPANIES AS FAR AS POSSIBLE