It took them almost ...

It took them almost 6 weeks to have my claim processed I have send all the outstanding documents and when I called to do a follow up I was told everything is in order they will send a message to the assessor and they will respond to my email no one send an email ,I always have to call them for progress even now for the request to be processed I had to call them then I only received an email while waiting on the line for More than 10 minutes on the line for them to respond so the service is extremely poor