Im so disappointed with the way my call was handled I just called now to get an update on a claim that was sent to the Authorization Team I spoke to a friendly lady by the name of Nhlakanipho, she took my details and verified me, we spoke for about 4 mi

Im so disappointed with the way my call was handled I just called now to get an update on a claim that was sent to the Authorization Team I spoke to a friendly lady by the name of Nhlakanipho, she took my details and verified me, we spoke for about 4 mins. She then said she was putting me through to the department that will assist in confirming if the claim was received I held on for about 8 minutes, dead silence, no answer or anything from the other person. It was just silence then my call was ended. Im extremely upset about this, airtime was wasted and I still dont have a way forward with the claim that was put through. Regards Thobile Mncube