Horrible service

Shocking service I am again having to chase up and follow up each day to get one liner feedback with no explanation. Customer service is absolutely shocking and they wonder why I will not renew the policy. This is the umpteenth time submitting a claim and don't get proper assistance, and they just waste your time with admin and forms and each time send you from pillar to post without an outcome. Even with superiors involved there is no urgency in our claims throughout the process. They have a "bot" attending to their WhatsApp number clearly, as they dont bother to respond. I have called multiple times and been kept on hold and then my calls being cut. The claims process has taken over 3 weeks when it should technically take 7 days to complete and instead they keep asking irrelevant questions and for images and information that has already been sent. I extremely disappointed with SAVM. I would strongly suggest this company re-evaluate their service as it is not worth the fees you pay for the hassle to actually use the policy.