First time client experience

I am extremely disappointed with my experience with SAVM. As a first-time client/claimant, this process has been frustrating and exhausting.

Communication has been a major issue from the start. Responses to emails are either extremely delayed or never come at all. I have had to constantly follow up just to get basic feedback. When calling, the experience is no better, you are transferred multiple times without receiving any real assistance, which feels like being given the runaround.

On top of that, the waiting times are unacceptable. I have spent up to 45 minutes on hold during a single call, only to still not get the help I need. It has now been over two weeks, and I am still waiting for a proper response, despite already agreeing to cover the shortfall on my side.

What makes this even more disappointing is that I was referred to SAVM by someone who had a great experience. Unfortunately, that has not been the case for me at all.

Overall, this has been a very poor experience, and I sincerely hope improvements are made in communication and client support.