Disrespected as a client

I had the worst experience ever with this company. The customer service department is the worst, I had to go through 15 emails, from the 23 April when I logged my claim, going back and forth with no clear explanation on what they needed.My claim was only approved today 22 May 2025. The lady who was handling my claim Lerato Kegoriloe, a Claims administrator,was very rude on emails and doesn't have customer service at all. At one point I sent an email requesting her to be explicit so I can understand what she needs, she never responded to my email until I called their call center and one lady explained to me what Lerato needed. After that incident she continued to send me from pillar to post until I called in demanding to talk to her, and she had the audacity to tell the guys who was assisting me("Sibusiso" thank you for your help) that she is going home she can't talk to me. I felt so disrespected as a client. And I can assure you I'm definitely taking my business somewhere; I will be appreciated as a client. When the agents from Liquid Capital calls us to take your package, they do a stunning job in convincing us but the service I received from SAVM left a bitter taste in my mouth. I'm definitely cancelling and looking for someone who will appreciate my business and treat me with respect,