Delay in finalizing claims and they are as good as non existent with zero communication

I registered my claim in October, and now it’s December with no progress or communication from your side. I have never received a single call; I am always the one following up, only to be told that my claim is still with an assessor. Your approach is not solution-oriented. You use costly service providers yet offer low cover limits, which is frustrating. It’s disappointing that such a simple issue a small scratch on the rim and a chip on the door has dragged on for two months. To put things into perspective, when my mother’s shop burned down last month, I managed to rebuild and restore everything within three days using my own resources. Meanwhile, SAVM has taken two months without resolving a minor claim. This is unacceptable and reflects poor service delivery. I requested to be called by the so called assessor and till today I am still waiting.