Appalling, Sub-standard Service from SAVM

I wish there was a rating below one star. I have had a policy with SAVM. When I put in a claim in July 2024, the whole month I was sent from pillar to post, being told to provide one thing at a time. I have been calling SAVM almost every second day, requesting to speak to a manager, but each time I called, managers were always not available, resulting in me not talking to any manager. However, the staff would always commit that a manager would call me, but nothing would come from it. Now I am told that my policy expired on 29 July 2024 and management now has to make a decision. This approach is already amounting to swindling clients. I have never seen any business run like this. Is SAVM still a business?