Annoyed

I have always had good experience (2 claims) - 3days and the quotes where approved. This time it took almost a month for my quote to be approved, because of one person that really went back and forth. Both the previous claims i used a Word document to load the photos of the car - Front, back, left and right side. It was all excepted. This time i had to send one one one and it was still NOT received. Then when it was all received there where other documents outstanding - yet i sent all in one email. From there on - every email (took a few days for reply) there where something missing. Even though everything was sent. i eventually ended up sending all documents one by one. after many phone calls and insisting speaking to a supervisor - i eventually got another reply that a document and a photo is still missing. Sent them again. another 2 days went by still no answer. Phoned again - another supervisor. i only then got a reply that it was approved. Holy moly - just for a seat stich. it was annoying getting either no reply or a reply asking for the same things over and over. Sending photos are difficult if it is sent one by one. not all of them go thru and don't always have the right app to reduce the size. Can they not accept the photos on a Word document and take it from there as per my previous emails sent to SAVM. Why be difficult?? it is a service i am paying for and only use MY car to be fixed - why would anyone **** photos???? Or maybe i don't understand. i hope with my next claim i don't have the same problem.