Worse service with no commitment

I contacted the company for a quote to either have my current trampoline mat repaired or replaced. They wanted me to measure my current mat but I then suggest to take my old mat too them for accurate measurement and replacement. This was on the 24 September 2017. The lady who assisted quoted me on a 14 feet mat, I then mentioned that I do not think it is the correct size. She went back to the work area where my old mat was lying on a work bench and then said it is a 12 feet mat with 80 springs. I paid and noticed that on the invoice it stated 5 - 7 working days. Because I stay in Ellisras I only went back 3 weeks later to collect my mat, after a long search I was told they have sold the one made for me, they will phone me if mine is ready. I did get a call about a week later, stopped there on my way back from Johannesburg picked up my mat and drove home. This was just before the schools closed in November. We tried to fit the mat but it was miles too big. A week later I drove back with the "big" mat and showed them pictures of the mat being too big for my frame. They then suggested to have it altered and courier it back to me. I received the mat on the 10th January, wanted to fit it but it was still too big. I contacted the company and requested them to collect it several times but are still waiting for response. I now have a trampoline frame and mat that I can not use.