SA Streams (www.sastreams.co.za) -> PATHETIC !!!!!!!!

I was "dooped" into this IPTV and paid for 3 months service plus I had to pay seperately to the app developers(like an extra 5 euros). Firstly, they gave me a trial before the deal - they said 24hrs from when you receive the email, but it takes a while to setup the whole thing and I managed to get in a solid maybe 8-10hrs of the trial. I was happy with the trial content and decided to take on the service. Then once I paid for 3months service, the active line that I was given did not contain the stuff that I had available on the trial line - a lot of the trial contents were missing and when I enquired, they basically rep**** that they have no idea why and that they are not responsible for the content...blah, blah, blah. The service was consistent for 30days and then, on the 30th day...just stopped working. I sent an email through to ***(that is the only contact - there is no telephone number available) and received a reply from them over 6hrs later and 20mins before close of business(5pm). They advised... "Your line has bee banned on the system ! The possible reason for this is, It has been banned because of using to many IPs Possible reasons: 1) using multiple device at the same time 2) changing the IP more that 5 times in 2 hours (using dynamic IP) 3) if using the VPN connect and disconnect it more that 5 times in 2 hours It will take up to 24 Hours to lift the ban Please check your original line after a day ! Please remind us if its still not working!" I rep**** to them and told them that those possible reasons were not applicable to me as I did not do anything different. I even asked them to get back to me. Needless to say, 5 days later and I have still not received a response. Even better...my service has not been restored and they mentioned "up to 24 hours" - yeah right! I have sent them another email today(and btw I need to send the same emails about 10 times with hopes that they read and reply). I have requested a refund for the remaining 2 months - lets see if they respond and action accordingly. That is my 1st step. Please be careful when dealing with companies like this.