STAY AWAY - Didn't meet Pickup Date - Refusing to refund

I am utterly disappointed and disgusted with the service I received.

My move was scheduled for 22 April from Johannesburg. When the truck failed to arrive and I called to ask for an update, I was casually informed they had a breakdown the night before—in Bloemfontein, of all places. No one had the decency to notify me ahead of time. I had to scramble to rearrange everything at the last minute, as I had a 6am flight the next day.

We rescheduled for 24 April, and once again—just an hour before the scheduled time—I was told the truck still wasn’t repaired and they wouldn’t be collecting my belongings. Absolutely disgraceful.

Ilze van Wyk then offered an “immediate refund” so I could arrange a local alternative. That, too, turned into a complete nightmare. Despite having paid via EFT in full well before the original collection date, I now had to jump through hoops just to get a refund form printed, filled out, and submitted. And when I followed up? I was told it would take 30 days to process.

To make matters worse, their listed business phone number doesn’t even work anymore. It’s just another red flag that shows how unprofessional and unreliable this company truly is.

This entire experience has been a mess from start to finish. They’ve wasted my time, thrown my plans into chaos, and are now holding onto my money with no accountability. I will never use this company again—and I strongly advise anyone else to steer clear. *************, disorganized, and completely out of touch with what real customer service looks like.