SA Shareloads not Delivering the goods - Failure to refund

Shareloads Quoted on moving furniture to Cape Town. Paid them for the move. On the move date they did not collect the furniture. Numerous delays and excuses followed. Nothing was moved and eventually they asked if they could refund us. The refund details were supp**** early in January 2025. To date no refund recd - not answering calls nor responding to messages!