Pathetic client service

Pathetic client service is an understatement... The Levy Administrator @the cpt branch blatantly ignores my emails and after 3 business days my email still has not been acknowledged , with regards to my Levy account statement queries. There is a very negative attitude or shall I say work culture with certain staff members, as the same individuals I dealt with both ignored my request @ Levy Administrator and the Senior property portfolio Manager ... I want to know if the level of in competence starts with management how the hell is the staff going to treat the clients with respect! I'm disgusted that the lady (Levy Administrator) I have to send my queries to has no way of communicating to clients yet they know how to contact you when your account is in arrears but the minute you ask for a break down of your current arrears your email gets ignored and you as the client have to follow up! It's extremely pathetic to say the least... I will definitely not refer anyone to this pathetic company, it's a shame that there are great stars working amongst those thorns.