Zero Service, Zero Accountability

Pathetic excuse for a postal "service". I was expecting a parcel that as sent from the UK on 22 March with a Royal Mail tracking number. On 12 April, I sent an email to the SA Post Office to get a local tracking number and find out about the status of my parcel and got NO RESPONSE.

On 15 July, I sent another mail informing them that I hadn't receive a response and again asking about my parcel, and (surprise!) no response received on that mail either.

On 7 August, I then go to the post office and ask about the parcel, and I'm told that I will receive an SMS when they receive it. I informed the (very unfriendly) clerk that the parcel was sent back in March already, so after writing down my international shipping number, she went to check the system and informed me that on 17 July, the parcel was "returned back to sender". She couldn't give me an reason or explain why I didn't receive an SMS and simply had an attitude of "not my problem".