\Your call is important to us". OH NO IT'S NOT!"""

Unbelievable frustration phoning 0*** to find out what to do about a small package posted to the UK on 30th October which had still not arrived by 4th January. Two tries, both approx 10mins of looping round the most annoying and insincere voice telling me \Your call is important to us. Please be patient". Had to give up before going mad. And then"