Yet another terrible experience at the menlyn PO

Every single time I step foot in the Menlyn post office I am faced with terrible service bad attitude and staff that have no intention of helping the customers. Of the six staff members available, only two were actually helping customers after waiting in the queue for half an hour with only two people in front of me, I went to the lotto counter and asked if I could purchase a lotto ticket and collect a parcel. I was told I could get a lotto ticket but not collect a parcel. At this specific window was two ladies one of which was not doing any work (Cynthia) the other was doing admin work. Neither would help me and when I said that there is a queue full of people and no one getting helped, Cynthia stood up and went and starting counting stamps. When I asked for the manager I was told they were not available. How can a company allow its staff to treat their customers so poorly? Is it accuse they feel untouchable and that they will just strike when not getting their way? As a South African I am ashamed to be associated with SAPO .This is one of numerous complaints about this branch which are always followed up by apology calls and emails but no change in service from the staff!