VL
Vanessa L
1 reviews | Active since Mar 2015
28 Mar 2015, 07:01
wrong information provided, causing damage to my p
I went to the South Hills post office on the 9th of March 2015 to collect my orders and the lady there told me that my packages haven't arrived yet and when I showed her the tracking system says that they arrived on the 24th of February and ready for collection she said they do not have them yet , and now when I check on the tracking it says that my packages are being sent back to the sender , <br> <br> #RJ***CN<br> #RK***CN<br> #RI***CN<br> <br> Bad customer service, now what do I do to stop my orders from being returned back to the sender , I have sent mails to customer service and JIMC already
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SA Post Office's replyOfficial
07 Apr 2015, 09:48Hello Sempe07,
Thank you for your comment.
#RJ***CN has been allocated local reference RI***ZA and track records shows that it was at the South Hills post office from 24/02/2015 and a notification slip was issued to the receiving address on the same day. It was returned to sender as unclaimed on 24/03/2015.
#RK***CN was converted to a local reference RI***ZA and was also received at the South Hills branch on 24/02/2015 and a copy of a notification slip was issued to the receiving address on the same day. It was also returned to sender as unclaimed on 24/03/2015.
#RI***CN has local reference RI***ZA and was at the South Hills branch from 22/01/15 and was not collected. The branch sent it back to the Intenational Mail Centre on 04/03/15 and the section scanned it on 05/03/15.
We'll find out from the section if they are still in the country and we'll request them to re-route them South Hills provided that they are still within our delivery network.
Thanks and regards,
Customer Service
Thank you for your comment.
#RJ***CN has been allocated local reference RI***ZA and track records shows that it was at the South Hills post office from 24/02/2015 and a notification slip was issued to the receiving address on the same day. It was returned to sender as unclaimed on 24/03/2015.
#RK***CN was converted to a local reference RI***ZA and was also received at the South Hills branch on 24/02/2015 and a copy of a notification slip was issued to the receiving address on the same day. It was also returned to sender as unclaimed on 24/03/2015.
#RI***CN has local reference RI***ZA and was at the South Hills branch from 22/01/15 and was not collected. The branch sent it back to the Intenational Mail Centre on 04/03/15 and the section scanned it on 05/03/15.
We'll find out from the section if they are still in the country and we'll request them to re-route them South Hills provided that they are still within our delivery network.
Thanks and regards,
Customer Service
SA Post Office's reply07 Apr 2015, 09:48
Official
Hello Sempe07,
Thank you for your comment.
#RJ***CN has been allocated local reference RI***ZA and track records shows that it was at the South Hills post office from 24/02/2015 and a notification slip was issued to the receiving address on the same day. It was returned to sender as unclaimed on 24/03/2015.
#RK***CN was converted to a local reference RI***ZA and was also received at the South Hills branch on 24/02/2015 and a copy of a notification slip was issued to the receiving address on the same day. It was also returned to sender as unclaimed on 24/03/2015.
#RI***CN has local reference RI***ZA and was at the South Hills branch from 22/01/15 and was not collected. The branch sent it back to the Intenational Mail Centre on 04/03/15 and the section scanned it on 05/03/15.
We'll find out from the section if they are still in the country and we'll request them to re-route them South Hills provided that they are still within our delivery network.
Thanks and regards,
Customer Service
Thank you for your comment.
#RJ***CN has been allocated local reference RI***ZA and track records shows that it was at the South Hills post office from 24/02/2015 and a notification slip was issued to the receiving address on the same day. It was returned to sender as unclaimed on 24/03/2015.
#RK***CN was converted to a local reference RI***ZA and was also received at the South Hills branch on 24/02/2015 and a copy of a notification slip was issued to the receiving address on the same day. It was also returned to sender as unclaimed on 24/03/2015.
#RI***CN has local reference RI***ZA and was at the South Hills branch from 22/01/15 and was not collected. The branch sent it back to the Intenational Mail Centre on 04/03/15 and the section scanned it on 05/03/15.
We'll find out from the section if they are still in the country and we'll request them to re-route them South Hills provided that they are still within our delivery network.
Thanks and regards,
Customer Service