TvdM
Therina van der Merwe

1 reviews | Active since Oct 2014

15 May 2015, 11:56

WORST SERVICE - NO SERVICE

I called the post office 6 times. Each time to be put through to the Parcel tracking counter where the phone is not even answered. The one time it was answered the gentleman just answered saying hold. That is the worst customer service I have ever experienced!!<br> I then asked to speak to the Manager as no one seems to be working. The lady first told me that the Manager is not in I can call back. Then she put me through to Cindy the Supervisor. Cindy did not answer the phone saying she is the Supervisor how can she help. She shouted at me saying I don't want to talk to her why should she talk to me. She did not once ask what she can help with or addressed herself who she was when answering the phone.<br> <br> Not only do you need to get better staff working at that Post Office. But you also need to teach them Phone etiquette!<br> <br> I hope to get help on tracking a parcel that was sent from in March already!<br>

0
Replies (1)
SA Post Office
SA Post Office's reply19 May 2015, 12:15
Official
Hello trientrien,

Thank you for your comment.

Please forward the details of your complaint as well as the parcel tracking number to ***. One of our consultants will investigate and provide feedback for your complaint.

Kind regards

Customer Contact Centre