WORST SERVICE EVER RECEIVED IN MY LIFE !!!!! Germiston HUB (Post office)

Germiston Hub has no idea how to do their jobs Bought a package from overseas nearly 6 months ago I have been tracking it since I was told it past customs. It arrived at the GERMISTON (HUB) on the 27th November 2018 and it still laying there and tracking said in Transit Now it is the 18th December and and when I track the package it says it is STILL in transit When I call the call center (***) they tell me to call ********** /75. When I finally get hold of that number they tell me to call ********** /7/8/9/10 or ********** . I tried today for over 5 days to get through and not once was it answered. I got a automated voice saying \high call volume and please wait". This repeated 4 times then the line just cuts.

I contacted the GERMISTON (HUB) directly and they could not help me because they don't have that tracking number BUT SPEED SERVICE DELIVERY SAID THEY DO

WHO THE HELL CAN ACTUALLY DO THEIR JOB AND HELP ME?!?!? as I'm really getting annoyed now and it is unacceptable I paid for this parcel and wants this delivered asap as it was a birthday gift now will be a Christmas gift it is RIDICULOUS