Worst Service Ever

I ordered a parcel from China in January 2015 and after tracking it it shows that my parcel arrived in South Africa on the 26th January 2015 at JIMC. Today is the 13th February and it has been there ever since. <br> <br> I tried calling but no one picks up, I called Track and Trace on the Post Office website but i am told to hold for 15 minutes or longer. I called the JIMC and its the same story. I don't know how to get hold of my parcel, I have no idea whom to speak to. <br> <br> The website from which I ordered my parcel only gives us 30 days to open a dispute about undelivered goods, I know where my goods are but I cannot get to them. Do I contact the website all the way in China and tell them their goods have not been delivered or do I struggle with SA Post Office, trying to get my parcels until I can no longer receive help from my supplier in China and loose my money?<br> <br> I am very disappointed in the service from SA Post Office. This is the 2nd time I make use of these services and every time they have disappointed me. I have learnt my lesson and I will never ever have my international parcels delivered through the Post Office. My business will fail if i decide to put my trust in them.