Worst Service ever....!!!!!

I'm waiting for an parcel from Netherlands since 2018 -02-28. There tracking shows the package is in South Africa. I have the SA tracking number RI******136ZA. I go every on the Post Office Site to track the parcel. It shows that the parcel was last scanned on the 2018-05-23 at 06:54 and there it stays. I did send them a mail to customer service but yeah no response. I did tried to phone them and also no response on that one. Now I wants to know can I go and collect it my self or will I just waist my time and money to go. And how is going to pay for the damage if I lost this package.