Worst Service Ever!

Please refer to complaint 167 167 8. SAPO responded to a complaint on 19 March and in this complaint they said that the matter will be investigated, but it has been six weeks and I still have not received ANY feedback!<br> <br> My parcel was wrongfully returned to the United Kingdom and this was more than 6 weeks ago. I have been in contact with Royal Mail and they said that the parcel has not yet entered the United Kingdom. Please provide feedback regarding this case and where my parcel is? Tracking number: RI *** ZA. <br> <br> It is an absolute nightmare trying to get answers from the South African Post Office. So-called customer service is an absolute disgrace.