Worst experience ever.

I went to the Post Office today to pick up a package. My dog had torn up my tracking slip so I just went in with my ID as I've done before. They told me that the system had changed and then handed me a file with with a piece of paper to search for my name. Bare in mind there were about 50 pages with about 30 names on each. So they were too damn lazy to look for the name themselves. I told the man I should get payed for doing his job and so he asks for his pen back and slams it on his desk. Why don't they secure our tracking slips as they can get ruined in the rain, blown away by the wind or in my case, chewed up by my dog. I eventually got my package after wasting 20 minutes of my time for doing the idiot's job. There were two men involved. Patrick and Trevor.