Worst Customer Service in the Galaxy not just the world we live in

I have been waiting a parcel thats supposed to have been delivered to me at least 2months ago . I have emailed their customer care the tracking info about a dozen times , tried contacting most of their number(which have high call volumes always) and then my calls are simply cut-off . I am forced to even rate them 1 star , they are supposed to play an important role in South Africa but simply have no structure or even vision on how to improve their business . Very , very dissappointing .