Worst Customer service ever!!!

Out of stupidity I thought it's a good Idea to renew my Vheicle licenses through the South African post office because it appeared to be quick and simple.

My application and payment for my licenses was done on the 18th of November 2022. I was informed that my licenses was rejected. I opened numerous tickets on the online application to try and resolve this issue however the technical support is absolutely horible. We struggled for 10 days.

On the 28th of November I decided to fill in a refund form and mail it to them as it is explained in their frequent questions section. In order to get my money back to be able to renew my licenses that was about to expire. I received no confirmation that my refund request was received and its being processed.

I opened another ticket on their online application as there is no way to call or email them that I could find. I received a email (most probably automated) that said it will take 21 working days for it to be approved.

It's January 2023 well past the 21 working days and I still haven't received my Refund. All the tickets I have opened was answered by emails that appears to be automated! I was told that refunds are only done if a refund request was submitted. Which I have done. The emails that I received I can not reply to! So there is no way to properly communicate and resolve issues with them!

I am completely flabbergasted how utterly useless their system is. There is absolutely no customer support what so ever.

I am really fed up and have no idea how to get my money back form them.