Worst Birthday Ever - Thanks you SA Post Office - Bunch of *******

<p>I ordered a relatively expensive telescope from Johannesburg for my husband’s birthday on 02 January. I paid extra to have it sent over night (it was delivered to Fontein Bleu in JHB on the 29th Dec). I received no notification from the Sea Point Post Office that the package had a arrived, so on the 3rd of January I went in to see if it was there, and was told that it had arrived late on the 2nd, a problem for which I did not make a scene (even though I paid extra to have it sent overnight and it took 4 days!!!). I signed for the package and when it was passed to me it felt quite light and I laughingly joked with the man behind the counter and asked if there was anything inside. Luckily I made the call to open the package inside the post office and to my horror, the box was completely empty. I was shown to the manager’s office (Marius Siebrits) where I was offered an apology and asked to wait while a phone call was made to Fontein Bleu. They confirmed that the package weighed 3.5kgs when it was checked in at the Post Office, so it obviously went missing between JHB and CPT. I was told that this usually happened to about 20 people over this period. We asked if he could check the cctv and we were told that it does not work (conveniently). My husband called to ask what had happened and what was going to be done about it and </p> <p>Marius told him that I was lying and slammed the hone down on him. </p> <p> </p> <p>The whole experience has been horrifying and completely unprofessional, not even a single call from the Post Office with an update or apology, it’s no wonder you are going out of business.</p> <p> </p> <p>I will now make contact with my attorney unless this is resolved by this week</p>