Why is my mail still stuck at JIMC for more than a week?

I need to get important documents mailed to my university by the end of the month so I decided to use the EMS service. In my country this service is quite reliable so I thought that it would be the case with the SA Post. If I had seen all the negative reviews on this website and everywhere else on the Internet, I would've chosen a much more reliable courier option even if it where much more expensive.

In less than 3 days my forms reached the JIMC. From the 5th October to 11th October, it has been stuck with customs although it contains simple papers and there really isn't anything to process or pay. Till today the status is now showing "Arrival at delivery office" but it still hasn't moved an inch from JIMC E.

It is supposed to be an Expedited Mail Service so how can it stay more than a week in the same place? Isn't it treated as priority over other mail? It also says misleadingly on your website that mail usually gets delivered 5-7 working days from reaching JIMC but from what I've witnessed it certainly isn't the case. I really hope that SA Post loses its EMS status because you are among the countries damaging the reputation of the brand.

Also there is no way to get in touch with the people there or at least to file a complaint about how bad your service is. Coming from a foreigner I've got to say that the SA Post is worst than the post office of my small country Mauritius.

I guess I'll have to resend all my documents and pay a much more reliable courier service so that I don't ruin my chances of getting admitted in a university next year.

I hope that someone who wants to make a positive change to the service can read my review.