Who is to blame???

<p>I bought a jacket on this Wish app, so the package arrives in South Africa 23 December 2016, I'm still waiting for my package. </p> <p> </p> <p>They send you this letter "Foreign Parcel Collection Notification" from SARS. You go to your local Post Office, they can't help you, you must call the number on the letter, which is toll free. So you call and they also can't help you and eventually you google the customs number and call there with no answers. </p> <p> </p> <p>You then e-mail the address given and no response whatsoever. So I call again and eventually after 6 calls I finally get help from a girl stating if there is no problem the package will be sent to my local Post Office, but if there is a problem she will call me. No calls and still no package. I call again today and once again on hold, someone answers that can't help....</p> <p> </p> <p>How? I don't understand. All I want is my parcel to be delivered to my local post office but customs are not working or responding.</p>